Shipping & Returns

Returns

We want you to love your Annie's purchase. If an item isn’t quite right, we are happy to accept eligible returns within 30 days of purchase or shipment for a refund to the original form of payment. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

All returned merchandise must be unused, undamaged, and in its original, salable condition, with all original packaging, tags, boxes, protective materials, and accessories included.

Final sale, personalized, monogrammed, special-order, and custom items are not eligible for return or exchange. Sale merchandise marked as final sale is also non-returnable.

Damaged or Defective Items

Please inspect your order promptly upon delivery. If your item arrives damaged, defective, or incorrect, please contact Annie’s as soon as possible and before returning the item. Please keep all original packaging and shipping materials, as photographs may be required to process a damage claim.

Return Processing

Please allow 7–10 business days after we receive your return for it to be inspected and processed. Refund timing may vary depending on your bank or credit card provider.

To arrange a return, please contact Annie’s before shipping your item back.

Annie’s
970-476-4197
100 E. Meadow Dr.
Unit2
Vail, Colorado 81657

Shipping

Annie’s offers $25 flat-rate standard shipping on eligible orders within the contiguous United States.

Expedited shipping may be available for an additional charge. Please contact Annie’s if you need expedited delivery.

Oversized & Special-Handling Items

Certain oversized, unusually heavy, or specialty items may not qualify for our $25 flat-rate shipping. These items may require additional shipping charges or freight delivery. If additional shipping charges or special arrangements are required, Annie’s will contact you before your order ships.

Shipping Damage

Please inspect your order promptly upon arrival. If an item arrives damaged, please retain all original packaging, the shipping box, and the damaged merchandise and contact Annie’s as soon as possible so we can assist you.

Please do not discard damaged merchandise or packaging until you have heard from us.